Easy Doc

The Challenge: 

The Question: 

To create an app that simplifies the approach that each person has with the healthcare world.

The Problem: 

To find an immediate and easy solution for people that need urgent medical attention and do not know where to go or to who ask for advice.

The Solution: 

Through the APP, with the help of geolocation on a map, user can find the service or specialist he needs near him.

Channels: 

Easy Doc is an app designed to simplify the approach that each person has with the world of healthcare.

The user the app is intended for, is a person who is for the first time in a stranger city for various reasons, work or travel.

Suddenly they have an emergency related to their health, they need for an urgent attention but they do not know where to ask for advice.

Through this app, with the help of geolocation on a map, the user can identify three categories of health services whose they could have an immediate need (medical, public or private health facility, pharmacy).

The ease of use allows the user to find the service they need as near as possible to them.

Pharmacies, hospitals and clinics can be localized, with their day and night schedules and their availability.

About the specialists, the user can:

-check reviews and the starlets popularity (on a scale from one to five) assigned to each doctor by other users who have benefitted in the past of their performances;

-book directly, consulting a calendar in which they can select the day and time of the visit;

-make a reservation by phone call;

-enter into a private chat with the doctor to book their visit or ask for a quick medical advice.

 Once the visit would have taken place, the user will be invited by the app to give a feedback about the service they have received. It is expressed through the starlets and/or by a written comments.

Moreover, a planner would show the user their appointments and push up notification would remind them the forthcoming ones.

The present status of the project is the developing one.

A brainstorming has helped us to find out problems and needs of the users and the possible solutions.

We have highlighted components and characteristics of the app, the challenge we want to face and the characters involved.

Through an Empathy map, we have figured out who actually are our users of the app.

A User flow has drafted which pages should link to each other, to design call-to-actions that lead users through the right screen flow.

Then Wireframes have visually illustrated the structure of the app. They have also been useful to allow a stranger to the app to test it and to point out possible mistakes.

We are now working at the final prototype and we hope to start a new Usability testing as soon as possible.

The goal is to improve the service offered from the app and to facilitate the search for future users.

Comments

What made you think of this solution?

Noemi's picture

Hi @daniele creti nice to meet you! I'm Noemi and working with the opencare teams in Milano, I'm not sure who you know or have been in touch with? Or are you interested in the WeMake residency?

It's strange that given the usefulness, the idea has not been done yet, or has it?

Anyway, this sounds like a pretty collaborative project so I wanted to let you know there are community members in Berlin who also designed something to provide care for newcomers - support for navigating the city in a more interesting non-touristic way. Newcomer got started last summer and I suspect it also used geo data to provide information about things in the city. Feel free to contact them. @Milan Siegers should know about the stage of the project.

Is it possible to move the story?

ChiaraFrr's picture

Hi @Noemi! We got in touch with @daniele creti , he told us that they will finalise the application soon. We were wondering if it is somehow possible to move this story to the Maker In Residence section. Thank you!

Done.

Noemi's picture

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