Here’s my proposed concept note:
Based on our study of community-driven disaster management for UNDP Nepal after the 2015 earthquake, we propose a coordination system for volunteer disaster responders. It would be accessible by a phone hotline, SMS text messages, instant messaging services and a website, and staffed on demand by pre-trained volunteers working from their home or office. Staff would answer volunteer responders’ questions by searching in information systems of their own and (if possible) also of professional disaster responders from the UN system. They would also record reports by volunteer responders about local damage and needs, road conditions etc., and relay them to the information systems of professional disaster responders.
This uses readily available mobile and Internet communication technology to bridge the information gap between volunteer responders and professionals, which exists currently because volunteer responders have neither the training, Internet connectivity, patience or formal obligation to coordinate via structured data input into software applications.