True. In 2020 we tried to be more structured, for example having a senior person completely outside the recruiting process do the last interview. Time will tell if that is good enough. We also tried to structure more of an onboarding funnel. But, hey, humans, eh? It’s hit and miss. If we could reduce the misses, that would be great.
Not completely true. At the beginning of 2020, @johncoate agreed to be the HR contact point, the listening person – I believe we used the word “ombusdman”. If you are at odds with someone you are reporting to, John would be the first port of call. But it is true that this was in the documentation from the latest retreat, rather than in a clearly visible place. I will now add it to the onboarding manual.