I mentioned this in response to @jakobskote’s research project on the platform here – this question of citizen participation is central to my doctoral thesis, and something I’m really interested in:
The issue, at least in the area of smart cities, is twofold: one is what you mention @alberto : when people do participate, their thoughts are only incorporated in limited ways. A lot of going through the motions. So people decide – not worth my time. And rightly so.
The second issue is even when citizen engagement/participation as an abstract concept is valued, people don’t know how to do it in a way that actually works for the citizens. It’s a funny synchronicity, @alberto, but my main argument is actually that we have to see engagement as action, not as voice in a democratic public sphere. If you attend to the latter, you won’t find much (because of point 1). But if you look for the former, you’ll find people doing what they want and need to do to live their lives. You have to look at what people are doing, not (just) what they’re saying. Then bring the engagement to them.