FreeAgent sends no e-mail notifications at all, and also we do not automatically assume that all invoices and expense claims registered in FreeAgent are due for immediate payment. (Sometimes, people want an invoice paid “next year”, and sometimes it is better to aggregate expense claims until people request a payment in order to save bank transaction costs.)
So the current process involves to notify the “bank account manager” (right now that’s @alberto), as document in Submitting a payment request, section 3.4… We can simplify that in the future once our automatic notifications from Dynalist work reliably, but for now that’s what we have.