What follows is the result of a discussion between @ezio_manzini, @noemi and myself earlier in the day, and by another one with @markomanka yesterday. It is a last-ditch attempt to save the "From talk to action" OpenCare paper, that has run into several problems. I still believe it is a good idea, and would love to read it. So, we are proposing a road map to other people in the team. If everybody agrees to it, we can still deliver the paper. If not, we will abandon it.
It seems to me we have all the materials for this paper. Those we do not have already, we soon will, because they are being prepared as part of various activities scattered across the project.
- Because this is the paper everybody wants to read. It vindicates the CAPS approach; of sinks it, if its results are negative.
- Because it's good for project impact
- Because it's good for across-consortium collaboration, which reviewers asked of us (it involves researchers from ER, WeMake and ScImpulse).
This comes first, because it is the call to arms. If you do not respond, or respond negatively, the paper will not happen. Of course, we will respect your reasons. The co-authors are to be:
@amelia has declined to co-author. However, she is still important to the paper, since it will re-use and cite her OpenCare ethno report. Noemi and I take responsibility for "interpreting" the report in terms of the paper.
I propose "From talk to action? Digital platforms as enablers of communities of care: a service design approach"
- the crisis of all the traditional ways of thinking and practicing care
- the challenge of facing the care issue using open models (and hacking approaches)
- social forms and service encounters in care empowering ecosystems
Hypothesis background: Open care is based on an ecosystem of social forms and technical infrastructures. They are its dynamic cultural socio-technical infrastructure.
Open care requires a variety of social forms. Some of them are the traditional ones (as: families, care-related institutions, business, and NGOs) some of them are newer ones, specifically supporting the open care open nature and practice. They are: (1) dedicated result-oriented communities and (2) communities of interest.
Specific hypothesis: Result-oriented communities practice collaboration to actually deliver care. Communities of interest practice collaboration that cuts across result-oriented communities. This collaboration results on sensemaking and strategising, and helps result-oriented communities to thrive and evolve in the most promising direction (avoiding the traps of the neo-liberal thinking and practicing).
To verify the previous hypotheses with a focus on: how a community of interest can be set up, kept alive and become a space of possibilities for different kinds of conversations, capable to trigger, sustain and orient a multiplicity result-oriented communities. In particular, the paper tracks and discusses how information and calls to action percolates from one type of community to the other.
The paper consists of:
- A model that resulted over the past years from Ezio looking at OpenCare from the perspective of a service designer.
- Evidence on OpenCare itself as a community of interest. This results from the observations of all of us, and particularly from @amelia's ethno work.
- Three stories of action that intersected OpenCare. These are: collaboration in the physical WeMake space; Open Insulin; and Open&Change.
The main idea is that the model is applied to the stories to falsify the specific hypothesis. In other words: do the stories confirm the idea that collective intelligence platforms (communities of interest) contribute to the work of the result oriented communities of care?
Rough table of contents
- Understanding open care (many example, introduce OpenCare etc.) - care of @ezio_manzini and @noemi
- Modelling open care (Ezio's matrix) – care of Ezio and Noemi
- Story one: WeMake, collaboration in a makerspace – care of @federico_monaco
- Story two: Open Insulin, distributed collaboration across several spaces – care of @winnieponcelet
- Story three: Open&Change, interaction rules to foster common action – care of @markomanka
- Discussion and conclusions – care of Ezio and Noemi. Everyone else welcome to step in.
A draft of everything except the conclusions should be ready by November 15th. Conclusions and final editing will happen 15 November-15 December.
Are you in? Or do we drop it? Please answer by Monday 9th October.