[Editor note: The following notes were made by @lucian during the “Policy redesigned”, of OpenVillage Festival (19th October 2017). Quotes are not verbatim but summarize what was said. If you feel something is mis-represented, please tell us in a comment or with the “Flag → Something Else” feature and a mod will fix it. – @anu]
###Questions and answers
Problem with Au Quai (where we are at present):
Francesco (from Milan) could have been invited, but it was not accessible
“Think about the new consumers if it is accessible”
Milan council: different districts have different reputations.
Recruiting: went through associations
Accessibility not just an issue for the disabled, also e.g. parents with strollers
Q: Was there resistance in the different departments?
The policy was clearly top-down, designed without consulting audience. New buildings respond to universal accessibility. Defensive attitude in drafting the appilication of the policy. Convened meetings bring sides together to discuss language etc.
Challenge about competences: if engineers wrote policies, they are not skilled in service design. Team is trying to foster and hybridise competences.
Departments are silos.
Isola district is limited part of the city, good compliance
Intention within the project does not include scaling up for city policy
Law applies only to shops on the ground floor.
They try to be transparent in the design process.
Needed to simplify and focus collaboration with the user.
Community research, theory of commons … Barriers between people. How can the rampette be considered a public good, as street lighting is already? Prototyping the policy is the challenge. Related to participatory action research?
Favourite public art pieces: “capitalism works for me” buttons one was yes one was no, in public space, press buttons. Another methodology from Dutch “Kennisland”(?) putting the research where people are.
Tried a participatory approach for e.g. sharing economy. Started from draft document on Google Drive. Invited people to modify and comment the document. Final document was approved by the city council. Less nice: participation of 250 people in a city of over a million inhabitants. It was made as easy as possible, but many challenges.
Very relevant for the Edgeryder community.
Also important to pre-design the participation process. Should be developed through the process itself. No one method of participation that works in every situation.
Need to be able to change the approach.
Redesigning playgrounds of schools … difficult to communicate … e.g. sharing photos was too boring. They just went out to play, and tried things out. Threw out preconceived ideas and just watched them playing.