#report | local activity | co-design (second session)

May, 11th 2016 - 6 p.m. - 9.30 p.m WeMake, via Stefanardo da Vimercate 27/5, Milano

LET’S START FROM CITIZENS/COMMUNITIES TO FIND PRACTICAL SOLUTIONS TO SPECIFIC HEALTH CARE NEEDS If you have missed the report of the first meeting: https://edgeryders.eu/en/opencare-research/report-local-activity-co-design

Opencare staff:

Gisella Bassanini (Architect, Facilitator)

Cristina Martellosio, Costantino Bongiorno, Roberta Ribero, Alessandro Contini, Chiara Ferrero, Silvia D’Ambrosio (WeMake)

Rossana Torri; Annacristina Siragusa (Comune di Milano)

Andrea Balossi - video operator

There are 16 participants. All of them had attended the previous session, except one person.

Working method:

Participants work in small groups and in plenary sessions. One facilitator assists each group, in order to create an environment for effective communication, keep discussion focused, keep people engaged, provide opportunities to all voices to be heard.

Audio and video of the meeting has been integrally recorded.

What we asked participants to do:

  • to focus on one practical need/obstacle in the sphere of daily care activities;
  • to work on a solution idea to the selected obstacle:
  • to present the project idea in the plenary session.


Costantino Bongiorno - WeMake: Co-design worksop organization and the rules of the game

Alessandro Contini - WeMake: Criteria to select the project which will be prototyped

Costantino introduces the session and presents the facilitators (Gisella, Cristina, Roberta, Rossana).

People seem interested and involved. They are more aware about the project. They give attention to the presentation.

“Rules of the game”:

  1. We’ll start from the outputs of the previous session

(see https://edgeryders.eu/en/opencare-research/report-local-activity-co-design).

The Opencare team has reframed the proposed “needs/obstacles”.

Five macro categories of problems have been put to the attention of participants.

  1. Warning (to warn someone in case of a fall or loss of consciousness)

  2. Barriers to home automation systems adoption (cost, low level of customization, personal/social acceptance of devices…)

  3. Physical barriers and perceptual barriers for the visually impaired (warning and directional orientation information)

  4. Personal Hygiene (facilitate proper use of public toilet to persons with disabilities or special needs - cleaning and resource conservation)

  5. Sharing Platforms (existing solutions and good practices to help people gain greater autonomy)

  1. Each participant will work with one of these topics, according to his/her personal interest/involvement.

  2. Each of the newly formed groups has the task of developing a solution idea, which has to be structured according to specific indications and then presented to the plenary session.

  3. One selected project* will be prototyped by WeMake by July 2016 and tested by communities or individuals which declared to be interested in (selected project will be announced on June, 1st, 2016).

  4. All the project ideas will be available on the Opencare platform so that they can be shared with the Open Care’s broader community.

People ask for more explanations, at the beginning they are a bit worried by the complexity of the task.

Some of the participants complain a bit: they are parents of children with disability; they have a clear idea of a solution that they desire, and they have the willing to make that happen.

They asks the representatives of the Municipality of Milan about the feasibility of a solution aimed at discouraging people from using disabled car parking spaces. They report on a proposal that had already been made and never realized. It seems that they are imagining a citywide policy. Also it seems they are discouraged.

  • This point is of particular interest as it evokes different key-issues related to Opencare:
  • expectations of citizen/participants towards the local administration
  • the relationship between product/service/policy

At the end, two macro groups are formed. One is interested in the “Warning” issue. The other one chooses “physical barriers” to mobility. As many participants are interested in the “warning” issue, two sub-groups have been arranged.

GROUPWORK (6.35 TO  8.00 PM)

Sixteen people are present; each of them will work on the idea that is most interested about, independently of the need/obstacle that he/she has worked on in the previous meeting.

The tools:

(1) Idea canvas, as a starting point

(2) Cards (indicators of feasibility): examples

(3) Key sentence Skeleton (idea project basic “structure”)


As time is running out, the groups decided not to make the break and eat something while they continue to discuss.


Gisella moderates and groups present the project idea born during the session.

A rapporteur for each group shows the studied solution. Then participants pose a number of questions and comments.

Participants are asked to be available for the testing phase of the prototype.

  1. “Fatti più in là” [Step aside] helps those people who have a reserved parking lot and who find the parking lot occupied without authorization, to benefit from their own right through a service that notices, informs and discourages from occupying illegally the parking lot.

  2. “Step up” helps people that need to carry a heavy shopping cart, or who have to carry a stroller or a wheelchair and who travel a lot, that want to overcome an obstacle or a bump through a tracked motorized accessory. Declinable in a second time also to the motor disability.

  3. “In Pé” [ Milanese dialect = All standing!] helps people that live alone that want to feel safe and autonomous through a indicator of fall, ables to distinguish the different situations of warming, sending a signal to the people and/or Emergency services.


On Wednesday, 1st June, the whole group will meet again. On that occasion the Opencare team will announce the project that will be prototyped by end of July 2016.

The group will also accord on how to participate in this phase and in the test phase.


great report!

@Rossana_Torri I edited a bit :wink:


Cool work !

Cool work, well done ! :slight_smile:

Prototype 3 (In Pé) looks on fashion - I know a research team in Bordeaux which has been working on displaying a network of sensors in homes to detect accidents such as falls or heart attacks, monitoring the sensors through a dashboard on a tablet.

So you are selecting only from the 3 last ones?

Hi, well done @Rossana_Torri & co, loved reading both reports on this occasion.

Curious, from the 5 challenges listed in the beginning of the session (including hygiene & sharing platforms) - you will only work on one of the 3 solutions right?

For what it’s worth, I think the hygiene one cuts across issues in interesting ways, especially how it was presented in the first co-design: “Mezzo vuoto, mezzo pieno” (Half full, half empty) – represents the need of something that can prevent throwing things in toilets, but can help Muslims to wash themselves (as the Islamic faith has particular rules regarding personal hygiene when going to the toilet). 

Good work

Thanks, this is really interesting. Two questions:

  1. "They asks the representatives of the Municipality of Milan about the feasibility of a solution aimed at discouraging people from using disabled car parking spaces. They report on a proposal that had already been made and never realized." I am curious – what was this solution?
  2. Can we see the solutions proposed?

Thanks @Noemi

Participants have self-selected the themes and worked on 3 of them.

But you are right, it’s a very interesting subject! I will invite the girl who brought the issue to continue the discussion here…

The project is in the hands of the Department of Transport


The project has been announced in 2015:

No further developments…I will try to gather more information


Don’t bother

I checked your link… definitely not “community driven care services”. Out of scope.

BTW: you can reply directly to a comment by clicking on the “reply” link under that comment. Makes the thread tidier. :slight_smile: