Service design in a climate emergency - What do digital services in a world of net-zero look like? - Form Text Source

“Our climate is changing, kids are striking for the future every Friday, and put simply, our house is on fire. How can we respond as practitioners designing and delivering the services people rely on? And what skills will we need that we don’t have, and need to invest in learning?

We’ll need more than hope and courage if we want to rise to the scale of the challenge facing us - we’ll need to invest in specific skills, and learn to use an expanded vocabulary that includes concepts related to climate, carbon, and equity.”

If we listen to the science, and follow the trends of carbon reductions being written into law, like we saw with the UK, and Denmark, and New York this year, we have significant changes ahead of us in how we deliver services, as we won’t have the resources available to us that we used to.

We increasingly see service design as a tool for governments, companies and the third sector to help people meet needs they might have, and rethink how we structure organisations to support them.

In fact some, like Matt Edgar have gone further: Most of government is mostly service design most of the time. Great strides have been made, in making services more legible to end users, but also deliver the required outcomes more effectively, often costing less to do so.

But in 2019, and a world where our climate imposes far reaching changes to how we live, we’ll also likely have far reaching changes to how services are delivered to people, with new consequences we’re not used to dealing with.

How do we avoid the unintended consequences in a world of binding legal carbon reduction targets?

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