A big part of the problem, as i understand it, is the way that Facebook and Twitter set up their feeds to stoke controversy and polarization. If it stayed as a controlled boil they would prefer that since they can sell more ads that way. But it does boil over and then they think they have to start censoring some of the bile they in fact encourage as a business model.
I want user control. I do not want them acting as censors when it suits them and then in other cases claiming it isn’t their responsibility. I personally abhor hate speech, but I don’t see how it can be fairly defined or enforced. In porn, there are “community standards” that put a lid on it some places, but we’re talking about planetary services. And maybe I want to see the unvarnished full view of what people are saying. I am an adult, why would I not be allowed to see it? or maybe I don’t want to see it. Then let me decide. Not Facebook or Twitter. They don’t exactly have trustable ethics for such powers.