Workshop on Service design in a climate emergency - What do digital services in a world of net-zero look like ?

@nadia and @marina, to which address do the festival invoices go?

I can upload those, @Kathryn you can send it to marina@edgeryders.eu

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@anon82932460 could you make the Edgeryders Facebook event for this to make it easier for us to invite people, and then invite @Kathryn as co-host if that is ok with you both?

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Thanks @nadia @anon82932460 my facebook is Redirecting... I can also see if @mrchrisadams would like to add his facebook too.

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Thanks @marina Do they not need to have a postal address attached though?

Please refer to the instructions for invoicing here: Invoice payment process

Hello @Kathryn and @anon82932460 here are the flyer files for this event:

https://drive.google.com/open?id=1XjTQ60WPIQwBJefApBMJpeONtE02CUGY

@Kathryn, please check the date!

Also, uploaded one of the flyers as a header to this post

@anon82932460 I’ve just spoken to @mrchrisadams and he’s said his facebook is Chris Adams but is about to jump on a plane so cant tell you that himself

Hey folks - hope all is well with you - I’m finally resurfacing after quite an October.

I hate to be that guy to ask here, but I see 28th listed on this thread, and I wanted to check:

Is it a real pain to have this on the Friday afternoon on Friday, Nov 29th instead or Thursday the 29th?

I think it opens up a few more options venue-wise, after speaking to @Kathryn to get catch up after getting married this week.

I’m also happy to co-host the facebook event. I’m @mrchrisadams on that site.

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hej @mrchrisadams, Congratulations!!! Amazing :slight_smile:

No problem with changing the date now from our side as long as it works out on your side.

Do I understand correctly that the new date is the 29th of November, on a Friday?

Just confirm this again and I will change your flyers tomorrow evening :slight_smile:

@anon82932460, in case you already made the event page, heads up for the date change!

Hi @MariaEuler - yes. The new date would be:

Friday 29th November.

Thanks for checking.

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Changed the date:

updated the image in the header and the files in the drive: Service Design Workshop (Berlin) Kathryn and Chris – Google Drive

@Kathryn, @mrchrisadams and @nadia, this should be ready to be pushed set up as facebook event and be pushed out.

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okidok, on it

Workshop on Service design in a climate emergency Facebook event age is up :slight_smile:

sent @mrchrisadams riend request so I can add him as host of the event.

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it’s sorted, @mrchrisadams Chris is a host of the event on FB, no we need to focus on helping him draw the kinds of participation needed to make this a fabulous event for everyone involved. I think @bob may know people who might find this design workshop generative?

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hi @mrchrisadams @Kathryn and all

I am putting together this repository of materials that we can use to post on the event page and our edgeryders as well as our individual social media channels - to give would be participants a sense of what we are exploring. As well as entry point to join various relevant discussions already happening in different parts of the platform. I am updating it continuously but I thought it is good to post what is there already and add so we can start already…

Workshop on Service Design in a Climate Emergency

150 word description of the event in the form of an invitation to join us adapted for email

Our climate is changing, and kids are striking for the future every Friday and put simply, our house is on fire.

How can we respond as practitioners designing and delivering the services people rely on? And what skills will we need that we don’t have, and need to invest in learning?

We’ll need more than hope and courage if we want to rise to the scale of the challenge facing us - we’ll need to invest in specific skills, and learn to use an expanded vocabulary that includes concepts related to climate, carbon, and equity.

Join our workshop in Berlin on Friday 29th to figure out what service design might look like in world of net-zero, and identify what we’ll need to know as professionals to get there.

A summary article, also not more than 150 -200 words combining the insights/overview and good quotes from theses sources:

3 quote banners: Visual Materials here.

“Also, while user-centred design is increasingly common, we have few tools for designing for people who are not the primary users of services, a key consideration when designing for the wider environment. For example, Airbnb is a great example of user-centred design for the end user. It’s a less successful example of design for the neighbour of a person hosting an apartment, or less visible people, like the cleaners and other workers who are also part of the supply chain…”

3 Call-to-action Status updates: Visual Materials here.

Which skills would we like to have in the room?

  • Service design skills, particularly working in public sector in Europe, and private sector

  • Policy design and experience, particularly for delivering carbon reductions in government services

  • Digital skills, for implementing digitally mediated aspects of a service, like building digital platforms designed to support a channel shift away from manual ones that relied on paper

  • Skills and experience at working with vulnerable groups (or people from those groups themselves), often impacted by the unintended consequences of people taking steps to ‘green’ a service.

Are there specific organisations whose contributions would be helpful?

  • Do you know service designer who has experience facilitating events? Send them to us for a gig

  • Do you know anyone at TU Berlin who is working on “sustainable digitalisation”?

  • Do you know anyone from who has experience working with groups who are often vulnerable, and marginalised? Come join us at this workshop

  • Know anyone who is helping organisations understand how their efforts might unintentionally harm the people they are trying to help?

  • Do you know anyone who is building digital services that displace more polluting alternatives? Can you talk about the trade-offs you have to make when operating commercially?

  • Do you know anyone who is working at a mobility services company like Coup, Emmy etc. Join us!

@sarahs, What is your take on this as a Design & User Researcher with a focus on sustainable design? Do you have any concrete examples where you feel current tools or vocabulary lacking for the tasks of sustainable (service) design?

@Ahmad1 also, ahead of your workshop with Moroccan Municipalities I think you ought to have a look at this workshop on Service design in a Climate Emergency. The topic is highly relevant and there may even be scope for collaborations after the workshops…

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Hi all - I’ve just tried to sign up for this event. I’ve no idea if I’ve been successful. Can someone let me know if I was or do I need to do something else?

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